Return Policy

Return Period 

You have 14 days from the moment of receipt of your item to request a return.

Conditions for Returns 

For a successful return, your item must:

- Be in its original condition: unworn, unused, and undamaged.

- Include all original labels.

- Be returned in the original packaging.

- Be accompanied by the purchase receipt or a copy thereof.

Return Process

Contact us at tshepo.nl.info@gmail.com to initiate your return. Upon approval, you will receive detailed instructions on the return process, including the address to which you should send your package. Note: Returns sent without prior notification will not be accepted. Return shipping costs are your responsibility.

Questions? 

Have questions or concerns about your return? We're here to assist you via tshepo.nl.info@gmail.com.

 Damaged or Incorrect Items

Inspect your order upon receipt. If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue.

Exchanges

Looking to exchange something? Simply return the item you wish to exchange and place a new order for the desired item.

European Union: 14-Day Cooling-Off Period

You have the right to cancel your order within 14 days of receipt for any reason. The same conditions as mentioned above apply.

Refunds

Upon approval of your return, the refund will be processed within 10 business days via the original payment method. Please note that banks or credit card companies may take some time to process your refund. If you have not received it after 15 business days, please contact us.